Terms of Service

Effective date and version

Effective date: 27 August 2026. Version 1.0.

Provider identity

The service is provided by Bjorn Prins 3D Art, trading as Appointment Alerts. Registered address: Binnendelta 11 m, 1261 WZ Blaricum. KVK number: 99754258. VAT ID: NL005408559B67. Customer and legal enquiries can be sent to support@authenticbecome.com.

The service

The customer purchases automated monitoring of one selected, supported appointment request and Telegram notifications when matching public availability is detected. The customer does not purchase an appointment. Appointment Alerts does not book, reserve or hold slots.

Appointment Alerts is an independent service and is not affiliated with, endorsed by or operated by Gemeente Den Haag. Customers book directly through the official Gemeente Den Haag website.

Request, payment and activation

The standard paid Early Access price is €9.99 incl. VAT per appointment monitoring request. This is a one-time purchase, not a recurring subscription. One payment covers one request and does not automatically cover multiple people, appointment types or monitoring configurations.

The customer selects an appointment type, submits the request through Tally and completes payment through the signup form or the payment option provided there. Appointment Alerts receives and verifies the request and payment, then activates monitoring and notifies the customer when monitoring has started.

Submitting the Tally form without completing payment does not start monitoring. Payment does not guarantee that a suitable appointment will become available or that the customer will successfully book a slot.

Monitoring duration and end conditions

We monitor appointment availability for up to 30 days, or until the customer books an appointment or asks Appointment Alerts to stop, whichever comes first. Monitoring starts after we verify payment and activate the monitor, and ends when the first applicable condition occurs.

Telegram requirement

Telegram is currently required to receive Appointment Alert notifications. The customer must provide accurate Telegram details, maintain access and respond promptly to alerts because earlier appointments can disappear quickly.

Customer responsibilities

The customer must provide accurate monitoring preferences and contact information, check official appointment information, respond to alerts, complete the booking themselves, and ensure they are eligible for the selected appointment or municipal service.

Availability and no guarantees

Appointment Alerts cannot guarantee that an appointment will become available, how quickly availability will appear, that an alerted slot will remain available, or that the customer will successfully book it. Payment is for monitoring and does not guarantee an appointment or successful booking.

14-day right of withdrawal

If you purchase Appointment Alerts as a consumer, you have the legal right to withdraw from the agreement within 14 days from the date of purchase, without giving a reason.

Starting monitoring after payment

After we receive and verify payment, Appointment Alerts activates monitoring and notifies you when it has started. Monitoring may begin during the 14-day withdrawal period only when you have expressly requested this. If you ask us to start monitoring before the end of the 14-day withdrawal period, you expressly request that performance of the service begins during that period.

This separate request is not created merely by accepting these Terms. The checkout or onboarding flow should ask you to make a separate, unticked choice confirming: “I expressly request Appointment Alerts to start providing the monitoring service before the end of my 14-day withdrawal period. I understand that if I withdraw after monitoring has started, I may be required to pay for the part of the service already provided.”

If you withdraw during the 14-day period after monitoring has started, we may deduct a reasonable proportion of the price corresponding to the service already provided before your cancellation. If monitoring has not yet started when you withdraw, you will receive a full refund.

After the 14-day withdrawal period

After the statutory 14-day withdrawal period has expired, payments are generally non-refundable simply because you no longer need the service or have changed your mind.

If we are unable to activate the monitoring service, or permanently stop providing it for reasons on our side before a substantial part of the agreed monitoring period has been delivered, we will provide an appropriate full or partial refund based on the circumstances and the amount of service already provided.

Appointment availability and refunds

A refund is not automatically due because no suitable appointment becomes available; an alerted appointment is taken before you can book it; you do not successfully book an appointment; or you stop monitoring early because you no longer need an appointment.

Appointment Alerts provides availability monitoring and notifications. It does not guarantee appointment availability or successful booking.

How to cancel

To exercise your statutory right of withdrawal, you may use our online withdrawal function at https://tally.so/r/lbk5LV, email support@authenticbecome.com with an unambiguous statement that you withdraw from the agreement, or use the model withdrawal form below. We will confirm receipt.

Where a refund is due, it will normally be made using the original payment method and within the period required by applicable consumer law.

Model withdrawal form

Send this information to Bjorn Prins 3D Art, trading as Appointment Alerts, at Binnendelta 11 m, 1261 WZ Blaricum, or by email to support@authenticbecome.com:

• I hereby give notice that I withdraw from my contract for the Appointment Alerts monitoring service
• Date ordered
• Consumer name
• Consumer email address (optional, to help us identify your order)
• Consumer address
• Date
• Signature (only if this form is submitted on paper)

Availability of monitoring

Monitoring may be delayed, interrupted or temporarily unavailable because of municipality website outages, technical changes, maintenance, rate limits, blocking or other circumstances outside our control.

Suspension or early termination

We may suspend or end monitoring where reasonably necessary to protect the service or because continued monitoring is no longer practical.

Customer-caused termination may apply where the service is misused or abused, monitoring information is inaccurate or misleading, or customer behaviour interferes with the service. These cases do not create an automatic right to a refund.

Technical or provider-side termination may apply where an appointment type becomes technically inaccessible, municipality changes prevent continued monitoring, or blocking or third-party changes make monitoring permanently impractical. If we permanently stop monitoring for reasons unrelated to customer misuse, an appropriate partial or full refund may be due depending on how much of the service was already delivered.

Liability

The service is provided on a reasonable-efforts basis. To the extent permitted by law, we are not responsible for missed, changed or unavailable slots, failed bookings, third-party systems, or indirect losses. Nothing excludes liability that cannot legally be excluded.

Complaints

If you have a complaint about the service, please contact support@authenticbecome.com first and provide enough information for us to investigate. We will aim to respond within a reasonable period. This does not affect any statutory rights or external dispute-resolution rights available to consumers.

Governing law

These Terms are governed by Dutch law. If you are a consumer living in another country, this choice of law does not deprive you of any mandatory consumer protections that apply under the law of your country of residence.

Contact

Questions about these terms can be sent to support@authenticbecome.com.